AI ✕ Biometrics ✕ Service

Delivering great customer service with AI and biometrics is easy to start, but not easy to get right. Getting the right balance between human and machine service and getting the two to work together well requires domain expertise, clear thought, and practical insights into how to weave it all together.
We help with the insights and the thinking so your domain expertise can shine as outstanding customer experiences.

In most organisations, a big part of the challenge is assessing the merits of a dizzying array of possible options for how to arrange services. When should escalation to another service channel be offered? When should identity verification be performed? How do we assess the benefits of complex technologies like biometrics in providing service?
Bringing rigour to designing service with both customers and organisation in mind is what we do. After all, we get the service outcomes we want by giving customers the service outcomes they want.

At Reason360 we are passionate about bring together AI, biometrics and service into one cohesive whole - it's in our bones!