About Reason360
Reason360 is a consulting business dedicated to helping organisations deliver better customer service at scale - especially where service is enhanced with AI or biometric technologies.
Bringing together clear thought about assessing service delivery across service channels with in-depth understanding of the implementation of AI and biometrics for customer service, Reason360 helps organisations to determine great outcomes using AI ✕ Biometrics ✕ Service.
As Founder and Director of Reason360, Brett Feldon helps companies large and small to get value out of AI, biometrics and customer service.
Brett draws on more than 20 years of global experience delivering solutions in complex environments across a wide range of sectors including telecommunications, FMCG, utilities, financial services, health, and government.
With deep experience in planning and implementation of AI and biometrics to support customer service strategy, Brett has supported clients design and implement programs that deliver maximum value to both customers and enterprises.